When Support AI Goes Rogue — And How We Stop It

A few days ago, a support AI from a popular devtools company made headlines for telling users to "get a refund" and "I don't give a f***." The company shut it down. They issued an apology. They blamed hallucinations.

It's becoming a familiar story. And it's exactly the problem we've been working to solve.

The Problem: AI With Amnesia

Today's agents forget what matters. They rely on vector databases that surface "close-enough" matches, not what's actually relevant. They can't explain why they said what they said. And they definitely can't prove it.

The result? Hallucinations. Flaky behavior. Lost trust.

In high-stakes workflows like customer support, that's not just embarrassing — it's dangerous.

Our Solution: Salience-First Memory

Attanix is memory that focuses. We built a structured memory engine — powered by AttentionDB — that ranks and retrieves what matters, not just what matches.

Agents using Attanix:

• Recall relevant past interactions (not random chunks)
• Explain why each memory was injected
• Run deterministic scripts over structured + unstructured data
• Respect scopes like user, session, and team boundaries

In other words: no vibes, no bullshit, no rogue behavior.

What If That AI Had Used Attanix?

Let's run it back. What if the agent had asked:

• "How have users talked about this bug before?"
• "What previous responses worked?"
• "Has this user gotten a refund request before?"

With Attanix, those questions trigger:

attend inject "support refund policy issue" --namespace support_bot

And the agent gets:

• Similar past tickets
• Contextual macros that worked
• Scored and auditable memory
• Namespaced to the support domain — not code commits or marketing blurbs

No hallucinated rage. No rogue replies.

Beyond Embeddings: Structured, Scriptable, Safe

Attanix memory includes:

• Entity metadata (timestamps, authorship, source)
• Relationship graphs (calls, access, co-occurrence)
• Salience scores (recency, popularity, structure)
• Safe deterministic scripts in a sandbox

So when an agent says something — it's explainable, traceable, and intentional.

We're Attanix. We Keep AI Grounded.

We're a memory infrastructure company. We don't build chatbots. We make chatbots less stupid.

If you're building support agents, code assistants, or any AI that needs memory you can trust — reach out.

The next "rogue agent" story doesn't have to be yours.